Privacy Policy for GeoGlow Wellness

Welcome to GeoGlow Wellness. This Privacy Policy describes how GeoGlow Wellness collects, uses, and discloses your personal data when you visit our site, use our services, or make a booking with us. We are committed to protecting your privacy and handling your data in an open and transparent manner, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant regulations.

1. Who We Are

GeoGlow Wellness is a spa and wellness provider offering mineral-rich therapeutic baths, gemstone-infused massages, crystal healing sessions, detoxifying mud wraps, and holistic facials. Our address is 190 Dunearn Road, Singapore, zip: 309437, country: SG.

2. Information We Collect

We collect various types of personal data to provide and improve our services. This includes:

• Personal Identification Information: Name, address, phone number, email address, and date of birth when you make a booking, register for an account, or subscribe to our newsletter.
• Health-Related Information: With your explicit consent, we may collect information about your health conditions, allergies, or other relevant medical details necessary to ensure the safety and efficacy of our spa and wellness treatments (e.g., for therapeutic baths or massages). This is considered special category data and is treated with utmost care and strict confidentiality.
• Booking and Transactional Data: Details about the services you book, payment information (though we do not store full credit card details on our servers), and your booking history.
• Technical Data: IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
• Usage Data: Information about how you use our site, products, and services.

3. How We Use Your Information

We use your personal data for the following purposes and based on the following legal bases:

• To Provide Services (Contractual Necessity): To process your bookings, manage your appointments, provide the spa and wellness services you have requested, and communicate with you about your services.
• For Health & Safety (Consent & Substantial Public Interest): To understand your health conditions for treatment suitability and safety, with your explicit consent. This ensures our services are provided safely and effectively.
• To Improve Our Services (Legitimate Interests): We analyze usage data to understand how our site and services are used, to enhance user experience, and to develop new offerings.
• For Marketing Communications (Consent): With your consent, to send you newsletters, promotional offers, and information about new services that may be of interest to you. You can opt-out at any time.
• To Comply with Legal Obligations: To fulfill any legal or regulatory requirements, such as tax obligations or responses to lawful requests from public authorities.

4. Sharing Your Information

We do not sell your personal data to third parties. We may share your data with:

• Service Providers: Third-party companies that perform services on our behalf, such as payment processing, website hosting, analytics, and booking system providers. These providers are obligated to protect your information and not use it for any other purpose.
• Law Enforcement or Regulators: If required by law, court order, or governmental regulation, we may disclose your information to comply with such requirements.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically means keeping booking information for a certain period for accounting and legal purposes. Health-related data is kept only as long as necessary for ongoing service provision and then securely deleted, unless required longer by law or for a legitimate, documented reason.

6. Your Data Protection Rights

Under applicable data protection laws, you have specific rights regarding your personal data:

• Right to Access: You have the right to request access to the personal data we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete data about you.
• Right to Erasure ( "Right to be Forgotten"): You can request the deletion of your personal data under certain circumstances.
• Right to Restrict Processing: You can request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to the processing of your personal data, particularly in cases of direct marketing.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below.

7. Security of Your Data

We are committed to ensuring that your data is secure. We have implemented appropriate technical and organizational measures to prevent accidental loss, unauthorized access, use, alteration, or disclosure of your personal data. These measures include data encryption, access controls, and secure data storage. We also ensure that our service providers adhere to similar security standards.

8. Cookies

Our site uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the site.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

GeoGlow Wellness

190 Dunearn Road,

Singapore, 309437

SG

We are dedicated to resolving any privacy concerns.